Empathy, a London-based startup that provides customer service automation using artificial intelligence, has raised $13 million in a Series A funding round led by venture capital firm Accel, with participation from FirstMark, General Catalyst, and other investors.
Founded in 2016, Empathy uses AI to automate customer service interactions across multiple channels, including email, chat, and social media. The platform uses natural language processing and machine learning to understand and respond to atozmp3 customer inquiries, helping businesses improve response times, reduce costs, and enhance customer experiences.
Empathy’s AI engine can understand customer sentiment and tone, allowing it to respond appropriately to customer inquiries and issues. The platform can also integrate with existing customer service tools and workflows, making it easy for businesses to adopt and use.
According to Empathy, its platform can handle up to 80% of customer inquiries automatically, freeing up human agents to handle more complex cases. The company also claims that its AI-driven customer service can help toonily businesses increase customer satisfaction, reduce churn, and boost revenue.
The new funding will be used to expand Empathy’s team and accelerate product development, including the addition of new AI-powered features and capabilities. The company plans to focus on serving larger enterprise customers, including those in the finance, telecoms, and retail industries.
Empathy is part of a growing trend in AI-based customer service automation, as businesses look for ways to improve efficiency and reduce costs while still masstamilanfree providing quality customer experiences. Other startups in the space include Ada, a Toronto-based provider of AI chatbots for customer service, and DigitalGenius, a London-based platform that uses AI to automate customer service workflows.
The COVID-19 pandemic has also accelerated the adoption of AI-powered customer service, as businesses have had to shift to remote work and digital customer interactions. This has led to an increased demand for automated masstamilan customer service solutions that can scale quickly and handle large volumes of inquiries.
Empathy’s funding round follows a $2.5 million seed round in 2018, which was also led by Accel. The company has raised a total of $15.5 million to date.
In a statement, Empathy CEO Marios Stavropoulos said, “We believe that the future of customer service is empathetic, efficient, and automated. This justprintcard funding will help us accelerate our mission to bring AI-powered customer service to every business, empowering them to deliver better experiences to their customers and stay ahead of the competition.”